Privacy Policy

Your privacy matters to us. Learn how Two Rivers Insurance Agency collects, uses, protects, and safeguards your personal information when you use our website or insurance services.

Privacy Policy

Your privacy matters to us. Learn how Two Rivers Insurance Agency collects, uses, protects, and safeguards your personal information when you use our website or insurance services.

CALL US! +(830) 730-4391

¡LLÁMANOS! +(210) 580-7887

CALL US! +(830) 730-4391

¡LLÁMANOS! +(210) 580-7887

Effective Date

July 25, 2026

I. Information We Collect

Two Rivers Insurance Agency collects information you provide directly to us, information gathered automatically as you use our website, and information from third parties who help us deliver insurance services.

Contact details such as your name, mailing address, phone number, and email.

Insurance-related information including vehicle, property,

household, and coverage history.

Payment and billing information necessary to bind and service a policy.

Technical data such as IP address, browser type, device type, and pages visited.

II. How We Use Information

We use the information we collect to prepare quotes, service policies, communicate with you about coverage, and operate our website. Specifically, we may use your information to:

Provide quotes and place coverage with our carrier partners.

Service, renew, and update your active insurance policies.

Respond to questions, claims inquiries, and service requests.

Improve our website, communications, and customer experience.

III. Insurance Information

When you request a quote or bind a policy, we may share the information you provide with licensed insurance carriers and underwriters so they can evaluate risk, provide pricing, and issue policies. Carriers may also request driving records, prior insurance history, or property reports as permitted by law.

IV. Text & Phone Communications

By providing us with your phone number, you consent to receive calls and text messages from Two Rivers Insurance Agency regarding your quote, policy, billing, and service matters. Message and data rates may apply. You can reply STOP at any time to opt out of text messages.

V. Email Communications

We may send you emails related to your quote, policy, renewals, and service updates. From time to time we may also send informational or marketing messages. You can unsubscribe from marketing emails at any time using the link at the bottom of any email.

VI. Cookies

Our website uses cookies and similar technologies to remember your preferences, understand how the site is used, and improve performance. You can adjust cookie settings in your browser. Disabling cookies may limit some website features.

VII. Information Sharing

We do not sell your personal information.

We may share your information only in the following circumstances:

With licensed insurance carriers to obtain quotes and issue policies.

With service providers who assist in operating our website and agency.

As required by law, subpoena, or valid regulatory request.

To protect the rights, property, or safety of Two Rivers Insurance Agency and our clients.

VIII. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of information

and applicable law.

IX. Privacy Rights

Depending on your state of residence, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain uses. Contact us using the information below to exercise these rights.

X. Texas Privacy Notice

As a Texas-licensed insurance agency, we comply with the privacy protections established by the Texas Insurance Code and applicable Texas law. Texas residents may request access to their nonpublic personal information held by our agency and may request corrections when appropriate.

XI. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will promptly delete it.

XII. Indemnification

You agree to indemnify and hold harmless Two Rivers Insurance Agency, its affiliates, employees, and agents from any claims, liabilities, damages, or expenses arising out of your use of the Site or your violation of these Terms.

XIII. Third-Party Websites

Our website may include links to carrier partners and other third-party websites. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing

any personal information.

XIV. Policy Updates

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.